Lucia Bertello
(she/her)
Lucia Bertello
Three Hands Insight
Head of Research
ABOUT THE SPEAKER
Lucia Bertello is Head of Research at Three Hands Insight, an organisation focused on bringing the voices of people with lived experience of challenging circumstances into businesses, helping them design products and services that work better for everyone. She leads the research team and oversees the design and delivery of insight projects, ensuring they follow best research practice and ethical guidelines. Lucia is a social researcher with experience across the private, public and third sectors, using qualitative, ethnographic and UX research methods to understand people’s behaviours, motivations and barriers. She is particularly interested in the social implications of AI and the importance of building Inclusive AI, having also led work exploring AI governance, ethical implications and inclusive design with businesses, subject experts and citizens.
Sessions




