Lucia Bertello

(she/her)

Lucia Bertello

Three Hands Insight

Head of Research

ABOUT THE SPEAKER

Lucia Bertello is Head of Research at Three Hands Insight, an organisation focused on bringing the voices of people with lived experience of challenging circumstances into businesses, helping them design products and services that work better for everyone. She leads the research team and oversees the design and delivery of insight projects, ensuring they follow best research practice and ethical guidelines. Lucia is a social researcher with experience across the private, public and third sectors, using qualitative, ethnographic and UX research methods to understand people’s behaviours, motivations and barriers. She is particularly interested in the social implications of AI and the importance of building Inclusive AI, having also led work exploring AI governance, ethical implications and inclusive design with businesses, subject experts and citizens.

Sessions

Matt Thompsett

Amber Foster

Matthew Holman

Lucia Bertello

Jacob Allen

AI Safety, Trust & Control: Governing Intelligent Systems in the Agentic Era

As artificial intelligence moves rapidly from experimentation into operational reality, organisations face an urgent challenge: how do we innovate at speed without losing control, trust or accountability? Facilitated by Matt Thompsett of Green Lemon Company, this panel brings together technology leaders, practitioners and industry voices to explore how we govern increasingly intelligent, autonomous and agentic systems. Moving beyond abstract ethics theory, the discussion will focus on the practical risks now emerging as AI becomes embedded into products, services, operations and wider digital infrastructure. From AI safety, security and data sovereignty to bias, transparency, explainability and regulation, the panel will examine what responsible leadership looks like when AI systems are becoming more powerful, distributed and harder to oversee. A key focus will be the growing challenge of agent sprawl, where teams deploy AI tools, copilots and autonomous workflows faster than governance models can keep up. The panel will explore how organisations can maintain visibility, control and human oversight without slowing innovation to a standstill. Rather than positioning governance as a barrier, the session will explore how strong safety frameworks, operational controls and organisational readiness can become competitive advantages, helping organisations adopt AI confidently, sustainably and responsibly. For founders, executives, architects, policymakers and delivery leaders alike, this panel offers a timely opportunity to understand what it will take to build, deploy and govern intelligent systems we can genuinely trust.

Matt Thompsett

Amber Foster

Matthew Holman

Lucia Bertello

Jacob Allen

AI Safety, Trust & Control: Governing Intelligent Systems in the Agentic Era

As artificial intelligence moves rapidly from experimentation into operational reality, organisations face an urgent challenge: how do we innovate at speed without losing control, trust or accountability? Facilitated by Matt Thompsett of Green Lemon Company, this panel brings together technology leaders, practitioners and industry voices to explore how we govern increasingly intelligent, autonomous and agentic systems. Moving beyond abstract ethics theory, the discussion will focus on the practical risks now emerging as AI becomes embedded into products, services, operations and wider digital infrastructure. From AI safety, security and data sovereignty to bias, transparency, explainability and regulation, the panel will examine what responsible leadership looks like when AI systems are becoming more powerful, distributed and harder to oversee. A key focus will be the growing challenge of agent sprawl, where teams deploy AI tools, copilots and autonomous workflows faster than governance models can keep up. The panel will explore how organisations can maintain visibility, control and human oversight without slowing innovation to a standstill. Rather than positioning governance as a barrier, the session will explore how strong safety frameworks, operational controls and organisational readiness can become competitive advantages, helping organisations adopt AI confidently, sustainably and responsibly. For founders, executives, architects, policymakers and delivery leaders alike, this panel offers a timely opportunity to understand what it will take to build, deploy and govern intelligent systems we can genuinely trust.